What does a benefits enrollment specialist do?
September 29, 2020 at 7:00 AM
benefits enrollment specialist shaking another employee's hand

As a business owner or HR professional, you may have heard others talking about the need for a benefits enrollment specialist on your team. But what are they and what do they do?

Health insurance and benefits are complicated topics to discuss, and require special knowledge to handle correctly. Benefits enrollment specialists cover this gap and shine a light on the benefits packages your company offers, especially for those who are new to the workforce or don’t understand how benefits work.

Consider them the guiding light for your HR department, because in most cases, they’re the only ones who are able to completely demystify complicated benefits packages and their restrictions.

Need some more information on the topic? Here’s everything you need to know about what a benefits enrollment specialist does.

What a benefits enrollment specialist would do at your company

Sometimes just called enrollment specialists, employees in this role work as part of a company’s human resources department.

As the phrase implies, benefits enrollment specialists handle a company’s health insurance and benefits packages. In addition to staying on top of employee enrollments, they’re also in charge of providing benefits advice to employees and determining their eligibility for the programs they apply for.

When it comes to employees that have already signed up for their benefits, enrollment specialists ensure that they’re happy with their packages, are able to get access to their benefits when needed, and resolve any coverage issues when they come up.

As you can imagine, benefits enrollment specialists deal with a wide variety of people. The best ones are able to maintain and de-escalate conversations with disgruntled or angry employees who can’t access their benefits. In addition to great customer service experience, great enrollment specialists are skilled in office administration work too.

Because they assist with many health insurance-related areas, they’re not limited to one field or one industry. Almost every company that offers benefits to their employees would do well to have a benefits enrollment specialist on their staff.

However, in some cases, businesses (especially smaller ones) cannot afford to have a full-time benefits enrollment specialist on their staff. If this is the case for you, there are still options available for consideration.

You may want to outsource your benefits enrollment needs to a human resources agency that offers benefits solutions to companies like yours. After all, smaller companies may find that their specific needs don’t require an enrollment specialist to work a full 40 hours every week.

Get in touch with H2H Enrollments today

Now you should be able to answer the question, “What does a benefits enrollment specialist do?” But what’s next?

Well, you can try to tackle benefits and your company’s human resources issues on your own… or you can let the team at H2H Enrollments take care of them for you. In addition to our benefits coverage and packages, we also offer proactive health management plans, payroll solutions, and more to keep your company running smoothly on the HR end.

Think of us as your one-stop shop offering everything from compliance to employee engagement. Ask us about our fully customized approach too. We’ll help you get everything you need — whether it’s a few services or the whole package — and nothing you don’t.

If you’d like to get started, contact us using the form on our website. On the other hand, if you have any pressing questions or concerns about our services, you can call us directly at 602-584-7024.